bir365Terms of Use

Our bir365 platform operates under a set of account conditions that cover deposits, withdrawals, bonus terms, dispute handling, and jurisdiction boundaries. This page outlines our commitments and the responsibilities we expect from users who access our live-dealer tables, sportsbook, and slot games.

We enforce these terms to protect both your account and our ledger records. We keep the language clear so users understand what happens when they deposit, place a selection on a live table, request a withdrawal, or report a dispute. We also state upfront that our services are available only where local law permits, and every user is responsible for verifying their own jurisdiction's rules before accessing bir365.

Read through these sections carefully. If you have questions about a specific term or how it applies to your account, our support team can clarify. We maintain this policy in Indonesian and English so users across supported regions can understand their rights and obligations.

Our bir365 Account and Service Terms

Account opening and verification

When you join bir365, we require basic information: name, date of birth, contact phone, and email. We ask for a valid national ID to verify your identity before you can access live tables or request a withdrawal. This is standard practice across our platform and helps us prevent fraud, money laundering, and underage access.

Your account is personal and non-transferable. You are responsible for keeping your login credentials secure. If you believe your account has been compromised, contact our support team immediately. We will freeze the account while we investigate and help you recover access if the compromise is confirmed.

Deposits and payment methods

We accept deposits through DANAe-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method has a minimum and maximum per transaction. We process deposits immediately after the payment gateway confirms the transfer. Your account balance updates in real time, and you can begin playing on our live tables or sportsbook right away.

We do not hold deposits in escrow or delay them for review unless we detect unusual activity. If we suspect fraud or money-laundering risk, we may place a temporary hold and ask for additional KYC documents such as bank statements or proof of address. During holiday periods such as Idul Fitri, Idul Adha, Imlek, and Nyepi, bank processing may take longer, but our platform continues to operate.

Live-table play and settlement

Our live-dealer tables—blackjack, roulette, baccarat, Dragon Tiger, Sic Bo—operate under fixed rules. The dealer follows the rule path at every table, and our camera records the action. When a round settles, the result is posted to your ledger with a timestamp and round reference. You can review your entire play history inside your account.

Table limits are set per studio and displayed before the betting window closes. If your stake is below the minimum or above the available tier, our system rejects it before the round begins. We do not accept bets after the window closes, and we do not adjust settled results.

Sportsbook and slot terms

Our sportsbook covers Liga 1Piala AFF, Piala Indonesia, Champions League, Premier League, MotoGP, badminton, and esports titles like Mobile Legends, Free Fire, and PUBG Mobile. Selections settle according to official league or tournament records. We do not offer lines on events we cannot verify with official sources.

Slot games use random-number generation certified by independent auditors. Each spin is independent, and past results do not influence future outcomes. We display the return-to-player percentage inside the game info panel so users understand the long-run statistical payout.

Our bir365 Withdrawal, Bonus, and Dispute Terms

Withdrawals and account closure

Withdrawals return to the original payment method. If you deposited via OVO, the withdrawal settles back to that e-wallet account. If you used a bank transfer, it returns to the registered bank account. We do not mix payment owners or redirect funds to different accounts because this creates recovery disputes.

Withdrawal requests trigger account review if the amount is large, the account is new, or the payment method differs from prior deposits. We may ask for additional KYC documents or bank confirmation. Once approved, withdrawals typically settle within standard bank processing windows, but we do not guarantee a fixed timeframe. During high-volume periods, review queues extend. We notify you by in-account message when your withdrawal is approved or under review.

You can request account closure at any time. We close the account after confirming all outstanding rounds have settled and any pending withdrawals have been processed. We retain your ledger data for regulatory and dispute purposes, typically for three years after closure.

Bonus terms and conditions

We may offer promotional bonuses to new or returning users. Any bonus carries specific terms: minimum deposit, playthrough requirement, game category restrictions, and expiry date. These terms are displayed in the promotion details and in your account messages. We do not adjust bonus terms retroactively, and we do not issue bonuses to accounts suspected of fraud or collusion.

If you meet the playthrough requirement, the bonus converts to withdrawable balance. If the bonus expires before you complete the requirement, it forfeits. We do not refund expired bonuses. We reserve the right to cancel bonuses if we detect abuse such as bonus stacking across multiple accounts or use of automated tools.

Dispute resolution and support

If you believe a settlement is incorrect, contact our support team with the round reference or transaction ID. We review the ledger entry, check the dealer video if it is a live-table dispute, and explain the outcome. Most disputes resolve within one business day. Complex cases may take longer if they require additional KYC review or payment-gateway investigation.

If we cannot resolve a dispute internally, we escalate it to our compliance team. You can also contact our support via in-account message, email, or phone. We provide responses in Indonesian and English. We do not accept disputes raised more than thirty days after the transaction occurred, except in cases of clear system error confirmed by our ledger audit.

Jurisdiction and user responsibility

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang may access bir365, but users outside Indonesia or from jurisdictions with strict prohibitions may be blocked or limited. You are responsible for verifying that your access and use comply with your own jurisdiction's law. We are not liable for penalties or legal consequences if you access bir365 from a prohibited jurisdiction.

We reserve the right to suspend or close accounts that violate these terms, engage in fraud, use prohibited betting strategies, or access our platform from restricted jurisdictions. Suspension is permanent unless we determine the violation was unintentional and the user can demonstrate compliance going forward.

Data protection and privacy

We collect personal data—name, contact details, payment information, and gameplay history—to verify your identity, process payments, and investigate disputes. We use encryption and standard security practices to protect your data. We do not share your information with third parties except when required by law or to process your payment and withdrawal requests. For full details on data handling, see our privacy policy.

These terms are subject to change. We notify users of material changes at least thirty days in advance through in-account messages. Continued use of bir365 after a change is effective constitutes acceptance of the new terms. If you disagree with a change, you may close your account before the effective date.

Our services are available only where local law permits. We respect jurisdictional boundaries and user responsibility. If you have questions about these terms, our support team is available to clarify.