bir365 Privacy Policy

This page describes what we collect when you use bir365 and how we keep that data protected. We take account security, payment information, and personal privacy as core responsibilities in our platform operations.

Our privacy practices cover data collection during account registration, live-table play, sportsbook activity, payment processing, and customer support. We also explain your rights regarding your data, how long we retain records, and how to contact us about privacy concerns.

We operate under jurisdictional constraints. Our servers may sit outside your jurisdiction, but we comply with applicable data protection standards in the regions where we serve users. Users are responsible for understanding the privacy implications of cross-border data transfer before accessing our service.

Our bir365 Data Collection and Use

What we collect during account setup

We collect your email address, phone number, full name, date of birth, and address when you open a bir365 account. We also request identity document details (national ID or passport) for verification purposes. This information helps us confirm your identity, prevent fraud, and meet regulatory obligations in supported jurisdictions.

We store these details in encrypted form on our servers. Our support team can access your account information only to handle requests such as password recovery, KYC review, or dispute resolution. We do not share your personal details with third parties except where required by law or to process your payment and account services.

Payment and transaction data

When you deposit via DANAe-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction amount, timestamp, payment method, and settlement status. We also keep records of your account balance, live-table rounds, sportsbook bets, and slot spins. This ledger helps us provide accurate account history and supports withdrawal verification.

We do not store your full payment credentials (card numbers, wallet passwords). Our payment processors handle sensitive payment data according to their own security standards. We receive only transaction confirmation and settlement status from these partners. During withdrawal requests, we confirm payment ownership by matching the withdrawal destination to your original deposit method.

Platform activity and cookies

We use cookies and session tokens to keep you logged in, remember your table preferences, and track your navigation within our platform. These cookies help us improve our interface and support faster load times for live-table streams. You can disable cookies in your browser settings, but this may limit some platform features.

We also log your IP address, device type, browser version, and access timestamps. This information helps us detect unauthorized account access, investigate disputes, and maintain platform security. We do not sell this log data to advertisers or third-party analytics firms.

Third-party service providers

We work with payment processors, email providers, customer support platforms, and cloud hosting services. Each of these partners may access your data only to perform their specific function. They are contractually bound to protect your information and may not use it for other purposes.

Our live-dealer studios operate through external production partners who manage camera feeds, dealer communication, and table broadcasting. These partners see dealer action and result data, but they do not access your account balance or personal identification details. Our payment processors see transaction amounts and timestamps but not your full ledger history.

Our bir365 Rights, Security, and Contact

Your rights on bir365

You have the right to request a copy of your personal data held on our platform. You can also request correction of inaccurate information or deletion of your account and associated records. However, we may retain some data for legal or regulatory reasons even after deletion.

If you believe our use of your data violates applicable privacy law, you can lodge a complaint with your local data protection authority. We will cooperate with any official investigation. You also have the right to opt out of non-essential communications such as promotional emails, though we will continue to send account notifications and transaction confirmations.

Our bir365 security measures

We encrypt data in transit using TLS/SSL protocols and encrypt sensitive data at rest on our servers. We implement access controls so that only authorized staff can view personal information. We also conduct regular security audits and maintain incident response procedures in case of unauthorized access.

However, no security system is completely immune to breach. We cannot guarantee absolute protection, but we maintain industry-standard safeguards and notify users immediately if a breach occurs. We recommend using a strong, unique password on bir365 and enabling two-factor authentication if available.

How to contact us about privacy

If you have questions about our privacy practices or want to request your personal data, contact our support team through your bir365 account message centre. We also accept privacy inquiries from users in Jakarta, Surabaya, Bandung, Medan, and Semarang through our official support email. We aim to respond to data requests within ten business days.

You can also contact us about account recovery, KYC document resubmission, or payment disputes through the same support channels. If you are unsatisfied with our response, you have the right to escalate your concern to your local data protection authority or regulatory body.

We at bir365 treat your privacy as a responsibility, not a transaction. Our data practices are designed to support secure account management, fraud prevention, and regulatory compliance. This policy may change as our platform evolves, and we will notify you of material changes through your registered contact method.