bir365Frequently Asked Questions
Users ask us about account setup, payment methods, game markets, cashback mechanics, data requests, support channels, account rules, and withdrawal timelines. This page addresses the most common topics so you can find answers quickly.
Our FAQ covers account registration, KYC verification, password recovery, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). We also explain our football and live-dealer game markets, cashback terms, data-deletion requests, and withdrawal review windows. If your question is not answered here, our support team can help via email or live chat.
For detailed rules on bonuses, wagering conditions, or settlement disputes, please read our terms and conditions page. For information about how we handle your personal data, please see our privacy policyIf you have a compliance or regulatory question, the legal notice contains jurisdiction-specific information.
Topics covered in this FAQ
- Account and registrationhow to open an account, KYC verification, password recovery, and account rules
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and review timelines
- Games and marketsfootball betting, live-dealer tables, slot games, and esports markets
- Support and privacycontacting our team, data deletion, and account security
Read the answers below, grouped by topic. Click any question to expand the answer.
Account and registration
Visit the member login page and select "Forgot password." Enter your email address or username. We will send you a password-reset link to your registered email. Click the link, then choose a new password (minimum 8 characters; include uppercase, lowercase, number, and symbol). If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. We can also assist you with account recovery if you no longer have access to your registered email address.
Visit the member login page and select "Forgot password." Enter your email address or username. We will send you a password-reset link to your registered email. Click the link, then choose a new password (minimum 8 characters; include uppercase, lowercase, number, and symbol). If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. We can also assist you with account recovery if you no longer have access to your registered email address.
No. Our terms require one account per person. Each account is linked to a unique username, email, and verified mobile number. If we detect multiple accounts linked to the same individual (via email, phone, payment method, or device), we may suspend or close all related accounts. If you need to recover access to a closed account, contact our support team.
No. Our terms require one account per person. Each account is linked to a unique username, email, and verified mobile number. If we detect multiple accounts linked to the same individual (via email, phone, payment method, or device), we may suspend or close all related accounts. If you need to recover access to a closed account, contact our support team.
Payments and transactions
Yes. We accept direct bank transfers from all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer at deposit, we provide you with a unique account number and reference code. Use that code in your transfer description so we can match your payment to your account. Transfers from Jakarta, Surabaya, Bandung, Medan, or Semarang are processed the same way. Bank transfers typically settle within one business day, though timing depends on your bank's processing schedule.
Yes. We accept direct bank transfers from all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer at deposit, we provide you with a unique account number and reference code. Use that code in your transfer description so we can match your payment to your account. Transfers from Jakarta, Surabaya, Bandung, Medan, or Semarang are processed the same way. Bank transfers typically settle within one business day, though timing depends on your bank's processing schedule.
Our weekly cashback is calculated based on net losses across live-dealer tables, slots, and sportsbook markets during a seven-day period (Monday to Sunday). The cashback amount is credited to your account every Monday and is subject to the terms in your account dashboard. Cashback is not paid on winnings—only on the house edge or losing wagers. Specific rates and minimum-loss thresholds are set by your account tier and are displayed in the cashback section of your account.
Our weekly cashback is calculated based on net losses across live-dealer tables, slots, and sportsbook markets during a seven-day period (Monday to Sunday). The cashback amount is credited to your account every Monday and is subject to the terms in your account dashboard. Cashback is not paid on winnings—only on the house edge or losing wagers. Specific rates and minimum-loss thresholds are set by your account tier and are displayed in the cashback section of your account.
Withdrawal requests are reviewed within a standard verification window. Once approved, the funds are sent to your chosen payment method—online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account (mobile banking, local payment, online payment, e-wallet). E-wallet transfers typically arrive within hours of approval; bank transfers may take one to two business days. During peak periods (for example, around Idul Fitri or Idul Adha) or if your account requires additional verification, the review window may be longer. You can check the status of your withdrawal in your transaction history.
Withdrawal requests are reviewed within a standard verification window. Once approved, the funds are sent to your chosen payment method—online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account (mobile banking, local payment, online payment, e-wallet). E-wallet transfers typically arrive within hours of approval; bank transfers may take one to two business days. During peak periods (for example, around Idul Fitri or Idul Adha) or if your account requires additional verification, the review window may be longer. You can check the status of your withdrawal in your transaction history.
Games and markets
We cover Liga 1 (Indonesian domestic league), Piala AFF (ASEAN regional cup), Piala Indonesia, Premier League, Champions League, and major international tournaments. We also list markets for MotoGP and badminton. Live-dealer tables offer blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with multilingual dealers and multiple camera angles. Our slot collection includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. Markets and odds change based on fixture schedules and operator availability.
We cover Liga 1 (Indonesian domestic league), Piala AFF (ASEAN regional cup), Piala Indonesia, Premier League, Champions League, and major international tournaments. We also list markets for MotoGP and badminton. Live-dealer tables offer blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with multilingual dealers and multiple camera angles. Our slot collection includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. Markets and odds change based on fixture schedules and operator availability.
Support and privacy
To request deletion of your account and associated personal data, contact our support team by email with the subject line "Data Deletion Request." Include your username, registered email, and the reason for your request. We will verify your identity, check for any outstanding balance or pending transactions, and process your request in line with our privacy policyDeletion may take up to 30 days. Some data may be retained for compliance or dispute resolution.
To request deletion of your account and associated personal data, contact our support team by email with the subject line "Data Deletion Request." Include your username, registered email, and the reason for your request. We will verify your identity, check for any outstanding balance or pending transactions, and process your request in line with our privacy policyDeletion may take up to 30 days. Some data may be retained for compliance or dispute resolution.
Send an email to our support team address listed in your account's help section or contact page. Include your username, a clear description of your issue, and any relevant transaction or account details. Our multilingual support team responds to emails within a standard response window. For urgent matters, use the live-chat option in your account dashboard if available. You can also check our terms and conditions for additional contact methods.
Send an email to our support team address listed in your account's help section or contact page. Include your username, a clear description of your issue, and any relevant transaction or account details. Our multilingual support team responds to emails within a standard response window. For urgent matters, use the live-chat option in your account dashboard if available. You can also check our terms and conditions for additional contact methods.